Cancellation and Refund Policy

Order cancellation requests can be made before the order is prepared or sent out for delivery. Once an order has been prepared, dispatched, or delivered, cancellation may not be possible.

Returns may not be accepted for food products, fresh items, cold-chain products, hygiene-sensitive items, or products with opened packaging. If you receive a missing, incorrect, or damaged product, please contact us as soon as possible. In eligible cases, a replacement, refund, or store coupon may be offered.